Service Desk

Click link for: Service Desk Portal

The online Service Desk is easy to use and allows you to create tickets and track their status via email and/or the internet.

For email interaction, simply send an email to “servicedesk@indivica.ca“.

For web-based interaction, click on our Service Desk link.

welcome screen

For both email and web submissions, you can include text and attachments (if you want to send a picture of the problem). Once a ticket is created, you can followup via an alternative mechanism (e.g. use the web to create a ticket, then followup with additional information via email).

To view your existing tickets, you will need to create an account (its easy & takes 30 seconds) – just follow the “Sign up for an account” link on the Service Desk page.

ticket list

When filing a ticket via email or the web please be as descriptive as possible, e.g.:

  • Severity of issue
  • Description of problem
  • Details on how to reproduce problem
  • Scenario where problem was encountered and condition that brought about problem
  • Details of any platform health issues
  • Relevant logs, specific to the problem or the platform health problem
  • State of issue (persistent or intermittent)

create ticket

Of course, you can still just give a call – 1.855.672.2878.