Spotlight on Security

Patient medical record security has recently made headlines due to two class action lawsuits. A $412 million class action lawsuit was recently launched in Ontario after former employees of the Rouge Valley Health System inappropriately accessed 8,300 personal health records. A $5.6 million class action lawsuit was also filed recently after 280 records were wrongfully accessed by the Peterborough Regional Health Centre and seven of its employees.

Indivica is very concerned about the safety of the patient data contained within your medical record system.

We provide three critical services to ensure that your EMR is safe and secure:

  1. Proactive Management
  2. Rapid Reaction Deployment
  3. Ongoing Security Sweeps

Proactive Management

Indivica’s proactive management application, continuously monitors your servers to ensure that they are functioning safely and reliably. Over two dozen tests are run on each of your servers every hour to ensure they are operating at peak efficiency, and any security risk to your software is immediately detected.

Rapid Reaction Deployment

Indivica’s IndiviNet platform allows us to respond extraordinarily fast to any emerging threat or system problem. Recently, we patched over 1000 of your servers in less than 4 minutes.

Ongoing Security Sweeps

Our development and quality assurance team performs regular security sweeps of the software as part of each maintenance release. As a result, each maintenance release has improved the overall security of your software. For example, in the most recent release of software you received, 9 additional security holes were discovered and repaired by Indivica’s team.

Proactive Management

This winter, Indivica developed and deployed extensive new technology, dramatically improving our ability to support your servers. We call this program “Turing”, after the famous mathematician and computer scientist Alan Turing.

Our Turing application continuously checks over 25 system components on every server and cross references the data against your entire solution to ensure that your EMR is running safely and securely. This application allows our support team the opportunity to fix your servers proactively, before you are aware that there is a problem.

Turing represents a substantial increase in our support capability and represents our commitment and investment in providing our customers the very best service and support.

Indivica Continues to Grow – New Career Opportunities

We are the 4th largest EMR vendor in Ontario. We directly support over 900 practitioners, 300 clinics, and 2 million health records.

In support of our customers, Indivica continues to grow our talented team.

Recently listed under Careers are new opportunities in our support and service teams. These technically challenging positions are relevant to a new or recent graduates with a degree in Engineering or Computer Science.

If you are an exceptional new or recent graduate, please consider applying today.

Happy New Years

Welcome to 2014. We hope it is amazing for you.

Indivica Customers – what types of practitioners do we support

When we started our company many years ago, the vast majority of our EMR users were General Practitioners.

The profile of the types of clinics we support has changed dramatically over the years – not unreasonable, considering the fast pace of change in health care – Indivica now supports a very wide range of medical practitioners.

We did a quick survey of our customers recently and here is the areas of health care that they practice in:

  • Anaesthesia
  • Cardiology
  • Chiropractics
  • Clinical Immunology
  • Dermatology
  • Diagnostic Radiology
  • Emergency Medicine
  • Family Practice and Practice In General
  • Gastroenterology
  • General Surgery
  • Haematology
  • Internal Medicine
  • Neurology
  • Obstetrics and Gynaecology
  • Occupational Therapy
  • Ophthalmology
  • Optometry
  • Orthopaedic Surgery
  • Otolaryngology
  • Paediatrics
  • Pathology
  • Physical Medicine
  • Physical Therapy
  • Plastic Surgery
  • Psychiatry
  • Respiratory Diseases
  • Rheumatology
  • Speech Language Pathology
  • Thoracic Surgery
  • Urology

IndiviCare Customer Portal

Indivica has deployed a major hosting platform in our fibre connected, redundantly powered, secure data centre. Our facility is a world class operation based in Toronto, and is both SSAE (Statement on Standards for Attestation Engagements) 16 Type II, and CSAE (Canadian Standard on Assurance Engagements) 3416 certified. Our secure, guarded facility is staffed and our network is actively managed 24/7/365.

IndiviCare Customer Portal solutions available today include:

IndiviCare Web Applications 

  • Invoice - an advanced, easy to use and cost effective medical billing application that supports third party billing and delivers extensive practice management analytics. Invoice is transaction based, so you always have a clear view into your cash position today, and as of any date in the past. In the patient financial dashboard, account balance and history, statements, and pre-payments are easily managed. The reporting dashboard delivers informative charts, and are supported by numerous reports geared towards cash, receivables and write-offs, services and procedures utilization, and service provider efficiency. Invoice supports 3rd party integration via standardized, manual report exports and/or via IndiviNet, the IndiviCare Web Services application framework. Invoice is integrated into other Indivica cloud applications such as Notify and connects into your clinic based software.
  • Notify - reduce your incidents of missed appointments and lessen the effort required by your staff to communicate with your patients with automated clinical notifications and appointment confirmations. Notify integrates with your schedule and contacts your patients via telephone and/or email to to remind them of upcoming appointments. Your staff can select from one of the predefined messages, or create an entirely custom message that is then sent to your patients at a time before the appointment of your choosing. Patients have the option to confirm or cancel the appointment via their phone or the web. Notify also supports sending clinical announcement to some or all of your roster, performing such tasks as announcing new services, upcoming trials, or rescheduling a days worth of appointments.
  • IndiviCare Web Services 

  • IndiviNet - allows you to safely and securely develop EMR connected 3rd party applications. There is a lot of complexity involved in supporting integrated application frameworks, especially in a secure medical context. IndiviNet removes this complexity so you can get your applications up and running in a fraction of the time and for a fraction of the cost. IndiviNet delivers a consistent API, ensuring that as the underlying EMR software and database schemas change, your applications continue to work, further reducing your long term maintenance costs. One example of how IndiviNet has helped a customer, is a deployment where the clinic’s POS and accounting software has been directly integrated into the EMR’s billing software.
  • IndiviCare Hosted Services 

  • Hosted Backup - Indivica now provides you the option to host your disaster recovery EMR backup service in our managed cloud. This service does not require any additional hardware purchase on your behalf. The Hosted Backup works with either your locally installed EMR, or with one of our Virtual EMR Servers.
  • Virtual EMR Server – a hosted EMR server takes a few minutes to get up and running and performs just like the software was in your office. The Virtual EMR Server runs our market leading IndiviCare EMR, and requires no additional hardware purchases. All you need is a modern web browser and an Internet connection.
  • Virtual Integrator Server - the fastest network connection for your multisite Integrator can be delivered by Indivica’s cloud infrastructure. Our one gigabit per second network connection is directly peered with the major Internet exchanges and supports very low latency giving you the very best multisite Integrator solution available.
  • Indivica: an ISO 13485:2003 certified company

    Following the direction set by Health Canada for all EMR vendors, Indivica has become an ISO 13485:2003 certified company. ISO 13485:2003 is the quality management system standard used for medical devices. Our certification means that Indivica has undertaken an independent and in-depth audit of our quality management processes used for the design, development, deployment and support of our EMR software. This certification is one more example of Indivica’s commitment to delivering the highest quality medical management software to our customers.

    IndiviCare EyeForm Module Training Videos

    This video series covers the usage of Indivica’s EyeForm module – our specialist module for Ophthalmology.

    These videos have also been posted in our Training area.

    Four New Training Videos

    We’ve produced four new training videos to help you with our EMR.

    All our videos can be found on the Training Resources page. The new ones are:

    New Billing Training Videos

    We’ve posted three new training videos focussed on improving your billing skills:

    These videos can be also found on our Training Resources page. Our training page now contains 18 videos to help better use our software.

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