IndiviCare 4 – A Product Launch Success Story

In 2016, over 20 million network transaction requests have been processed by IndiviCare 4.

The introduction of IndiviCare 4 has been Indivica’s most successful product launch ever. We started rolling out our new platform in volume after the product received its certification on May 10, 2016. By the end of the 2016, the software was broadly in production use by Indivica’s customers.

The 2016 adoption and performance of IndiviCare 4 has been pleasantly beyond our expectations.

A few numbers shed light on just how well the product has performed in 2016:

  • 20 million – the number of transactions served by IndiviCare 4’s network services
  • 1.5 million – the number of drug interaction requests served by IndiviCare 4
  • 50,000 gigabytes – the amount of data that has moved in and out of our Barrie data centre

One of the major benefits of Indivica’s ASP solution is our ability to deliver high performance network based services, usually without any user interaction required. The challenge, of course, is to do this quickly, efficiently, and securely.

For example, a physician’s billing and reconciliation files automatically move to and from OHIP without direct user action, just as a patient’s health card is validated automatically without forcing the clinician to do anything special or extra. Further examples include Indivica’s network services support the seamless sharing of patient data between clinics and IndiviCare 4 will highlight potential concerns if a drug or allergy is found to conflict with a new prescription.

With IndiviCare 4, the throughput and performance of our network services (over 20 million requests in 2016) has been a testament to the scale and maturity of our platform and the effort we put in before the software was actually launched.

We continue to substantially invest in our infrastructure, as we deploy the resources necessary to support our objectives for 2017 and beyond.

Cheers to 2016!

As the year draws to a close, we give thanks to our customers, for our success is dependant on yours.

2016 was a big year in the life of Indivica. It marked our 4th major release of software since we were founded in 2008.

Our business is growing and healthy. We thank all of our customers: folks that have been with us for as long as 8 years, new customers that have been with us just a few weeks or months, and returning customers, that have decided once again to trust us as your partner.

This year marked the beginning of our march towards fully online services, allowing us to provide solutions and capabilities that would be prohibitively expensive for you to deploy in your clinic.

A simple example of this is the carrier-class Intrusion Detection and Prevention technology we’ve deployed in our data centres. These are active security devices, updated in real time to defend your data against latest threats as they emerge on the Internet. The solution is prohibitively expensive to deploy in an office environment, but essential nonetheless when dealing with medical data.

Indivica continues our investment to improve our solutions for you:

  • Our operations team is deploying new data centre capacity so that we can improve our throughput across our network (we are now moving several thousand gigabytes of data every month).
  • Our software team is improving our software, refining the user experience, making it work faster and more efficiently for our users, and of course, preparing new solutions to solve your problems and assist in making your clinics run better.
  • Our Services team continues to ensure your projects are delivered as promised, and if something in your clinic goes haywire, we are there to make things better.
  • Our Support team continues to resolve your problems and answer your questions quickly and efficiently. We work very hard to ensure your experience with IndiviCare is second to none.

Cheers to 2016. Thank you for your continued support. We look forward to a happy and fulfilling 2017!

Your Trusted Partner

Indivica has an established track record of protecting our customers and delivering on our commitments:

  • IndiviCare 4 Electronic Medical Records Solution: production deployed (December 2015) and certified (May 2016) includes hundreds of feature improvements and security enhancements requiring virtually no new end-user training
  • IndiviCare Collaboration (ongoing customer partnerships): FHT Program Reports, IHP Encounter Tracking, UTOPIAN – CPCSSN Data Analysis, Invoice Analytics
  • World class data centres (Spring 2013) with 99.999% uptime and military grade, defence in depth security: IndiviCare hosted solutions for 350 clinics and Proactive Management solution (real-time operational awareness) covering both hosted and locally deployed servers
  • IndiviNet (Summer 2014) secure cloud application platform including: WebEDT (January 2015), IndiviCare Rx (December 2015), IndiviCare Auditor (December 2015), WebHCV (March 2016), IndiviCare Link (May 2016)

Every day, Indivica directly supports 1000+ physicians, 4000+ daily users, and 5.5+ million health records.

Defence in Depth. Fully Redundant. Unstoppable Service.

IndiviCare 4 is deployed in two state-of-the-art, $100M+ data centres:

  • The solution is fault tolerant and hardened against physical and cyber attacks. Our defence in depth technology includes Denial of Service protection, Intrusion Detection, Intrusion Prevention, Content Filtering, Anti-Malware, Anti-Phishing, plus Multi-Factor Biometric and Multi-Ringed physical security with 24/7 guards.
  • Each data centre is independently powered – electrical backup systems have backup systems and support the 100% Power Service Level Agreement.
  • Our backbone speed is delivered by a 100G network and this is backed by a 100% Network Uptime Service Level Agreement.
  • The geographically distributed data centres protect against natural disasters. Each houses one of your two fully synchronized EMR servers. At any time, if a fault occurs at one site, we can move your clinic to the secondary “Hot Standby” server. These Hot Standby servers are fully functional and support ongoing integration with all network based services including labs, faxes, and billing services.

IndiviCare 4 is clearly an unstoppable service.

Easy to Use. Easy to Switch. Objectively Better.

IndiviCare 4

  • Intuitive user experience and the lowest training requirements of any certified EMR
  • Pain free data conversion from your existing EMR
  • Professionally developed, managed and commercially stable software
  • First Databank Rx interactions
  • Automated OHIP MC EDT billing and health card validation
  • Extensive support for electronic labs and hospital report feeds including OLIS & HRM
  • Low up front costs; ongoing subscription cost is market leading
  • One year contract
  • No server hardware equipment to purchase nor re-purchase every 3 years
  • No need to physically store valuable medical data in your clinic; Personal Health Information resides in our secure data centres with 24/7 on-site security
  • Carrier class, defence in depth network security is prohibitively expensive to deploy in your clinic
  • Servers can operate independently of the public electrical grid, protecting you from brown and black outs
  • Resilient and real-time backup/failover with two independent EMRs, keeps your clinic running even in the event of a full system failure

Indivica By The Numbers – August 2016

2: world class data centres
4: major releases of software
8: years in business

1000: servers
1400: OHIP billing physicians
4000: active users

3 million: dollars of software development donated
5.5 million: medical records under management

IndiviCare 4 – Get More. Pay Less. $200/Month.

Get More

  • Easy to use, commercially stable and fully certified EMR solution
  • Supports both Specialist and General Practices –used in over 30 different areas of health care
  • Export your complete data on demand at any time
  • Indivica provides unlimited liability for privacy and security
  • One year contract
  • Two state-of-the-art, multi-million dollar hosting facilities
  • Ministry of Defence standards for layered cyber and physical security
  • Performance on demand virtualization
  • Actively monitored and managed solution – both electronic and human oversight
  • Guaranteed application, power and network uptime service level agreements
  • Managed hot standby failover servers with follow-me services support
  • Cloud application platform delivering real-time data sharing and access to electronic health assets

Pay Less

  • The subscription cost of $200/month delivers market leading value proposition

Upcoming Event – Sept. 22, 2016 – The EMR: Every Step Conference

The EMR: Every Step Conference is Ontario’s premier electronic medical record technologies conference series for community-based physician practices. Come meet the Indivica team and learn more about IndiviCare 4, our latest software release, and how it can help you improve your practice.

The conference takes place on September 22, 2016 at:
International Conference Centre, 6900 Airport Rd., Toronto, ON, L4V 1E8

For more information about the conference, please see:

IndiviNet – Indivica’s Secure Cloud Application Platform

IndiviNet is our secure platform for delivering innovative solutions.


IndiviNet delivers the next-generation of EHR table stakes today: Safe (for you and your patients), Secure (against existing and emerging threats), Resilient (uninterrupted service after unexpected events), Efficient (reducing your effort), and Cost Effective (reducing your total cost of ownership).

It is Networked: transparent access to information (both local and remote), resources (such as OLIS and MCEDT, …), communications (both on-net and off-net, including patients), and self-service (helping stakeholders help themselves).

It is Automated: removing the human from tasks which can be performed by the system and streamlining your effort in dealing with events.

IndiviNet is Informative: mountains of data is reduced to actionable insight into patient care and your clinical operations.

It is Actively Managed: it’s our preventative action plan, to ensure your data is safe, secure, and always available to you – everything you rely upon is monitored by our Network Operations Centre (NOC) technology, predicting and resolving faults before you even know they exist.

Indivinet is the platform on which IndiviCare 4 is based.


More information about Indivicare 4 can be found here.

Indivica’s Data Centres

Welcome to Fort Knox

  • Fault tolerant and hardened against physical and cyber attacks – defence in depth including Denial of Service, Intrusion Detection, Intrusion Prevention, Content Filtering, Anti-Malware, Anti-Phishing, plus Multi-Factor Biometric and Multi-Ringed physical security with 24/7 guards
  • Independently powered – electrical backup systems have backup systems – 100% Power Service Level Agreement
  • Backbone speeds – 100G network – 100% Network Uptime Service Level Agreement
  • Geographically distributed protects against natural disasters – Toronto & Barrie
Return to top