WebEDT Support Information

The Ministry of Health and Long-Term Care is retiring their modem based OHIP claims submission infrastructure and replacing it with a new internet based service. Their existing modems are scheduled for retirement by the end of 2014.

Indivica has developed a new claims submission automation application, IndiviCare WebEDT, and upgraded your servers to support it. This new software will replace the functionality of Indivica’s current modem based OHIP claims submission software. The IndiviCare WebEDT software will continue to function transparently to the user, much like the existing modem-based software has been.

IndiviCare WebEDT is available to all Indivica supported physicians with a current support agreement.

Please note that when the MOH ends their support of their existing modems, the legacy submission automation software will cease to function. Future claims submissions will be based on your choice of one of the following two options:
1) manually submit your OHIP claims files, or
2) sign up for the IndiviCare WebEDT service

If you decide to do nothing, you will have chosen option (1) by default, i.e. you will now assume responsibility to download and upload manually all OHIP claims submission files. If you wish to continue having your OHIP claims files processed automatically, you will need to choose option (2).

To sign up for IndiviCare WebEDT, you must first register for the Ministry of Health and Long-Term Care’s new MC EDT service, and designate Indivica as your “MC EDT Designee” (specifically, will need to add “webedt@indivica.com” as the designee).

Earlier this year, you should have received a number of documents from the Ministry of Health and Long-Term Care describing the process you must follow in order to register for their new MC EDT service. Registering for their service is a two step process:
Step 1) Go Secure Registration
Step 2) MC EDT Enrolment

Note (1): see http://www.health.gov.on.ca/en/pro/publications/ohip/mcedt_mn.aspx for more information
Note (2): each OHIP billing clinician will need a separate account
Note (3): regardless of whether or not you use WebEDT, you will need to sign up for these accounts before the existing modem based GO NET system goes offline.

For assistance with your Go Secure and MC EDT registrations, please contact the Ministry of Health and Long-Term Care Service Support Contact Centre at 1.800.262.6524. Please note that if you no longer have the documents you were sent, or you have never received them, it will take approximately 2 weeks after you contact the Ministry of Health and Long-Term Care for new documentation to be issued.

After you have setup your GO Secure account and enabled your MC EDT service with the Ministry of Health and Long-Term Care, you will need to configure your “MC EDT Designee”, and set it to Indivica and the IndiviCare WebEDT application (specifically, you will need to add “webedt@indivica.com” as the designee). Without this setup, your new claims submission automation will not work.

Finally, once you have configured your Go Secure account, enabled your MC EDT service, and identified Indivica as your Designee, please inform Indivica Support (support@indivica.com) that you are ready to have the new application enabled in your clinic. We will then enable the service on your server.

Substantial documentation and support information has been provided by the Ministry of Health and Long-Term Care on their website: http://www.health.gov.on.ca/en/pro/publications/ohip/mcedt_mn.aspx

If you have any questions pertaining to Indivica’s WebEDT application or service, please contact our support team via support@indivica.com.